FCC: 2,400 Consumer Complaints Since Wireless Number Porting Began in November

The FCC reported this week that it has received 2,394 informal complaints about wireless local number portability in the month since the process began.

Most of the grievances stem from alleged delays in porting numbers from one wireless carrier to another. A smaller number of criticisms, less than 5 percent of the total, involve alleged delays in porting numbers from wireline carriers to wireless carriers.

AT&T Wireless is the carrier cited most often, appearing in 1,221 complaints as either the carrier being ported from or to by a consumer. It is followed by Sprint PCS at 518, Verizon Wireless at 406, Cingular Wireless LLC at 359, T-Mobile USA Inc. at 256 and Nextel Communications Inc. at 154.

Many of the complaints concern more than one carrier, so the total number received is smaller than the number of times a carrier is mentioned in the documentation.

The FCC says the existence of a complaint does not necessarily mean carriers are involved in any wrongdoing or FCC rule or order violation, and adds that the complaint numbers reflect the relative number of subscribers attempting to port a number.

Government officials are working to determine whether any violations have occurred.

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