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Common Information Modeling in a SOA Environment
Sponsored by Progress Software
This report explores in depth the Common Information Model (CIM) approach to data exchanges between systems. As Stratecast sees it, the mismatch between data models in diverse OSS/BSS systems is the real reason that integration has been so difficult and the benefits of SOA so hard to achieve. Stratecast analyzes CIM in the context of other integration ...(More)
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The Headache of Managing an E-mail Service: Top 10 Reasons to Outsource
Sponsored by Everyone.net
Sending and receiving e-mail is the top Internet activity as reported by a Pew Internet December 2006 survey. E-mail is almost the service most prone to significant vulnerabilities such as spam, viruses and malware. Read this white paper today and learn how outsourcing your e-mail service can increase subscriber satisfaction, reduce costs and deliver additional revenue-generating opportunities.
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A Homeland Security Issue: Tandem Diversity and the Public Switched Telephone Network
Sponsored by Neutral Tandem
Given that over half of the nation’s voice traffic now is routed via competitive carriers, a dependency on legacy LEC tandems creates a critical choke point in our nation’s telecommunications infrastructure, exposing the public to serious risks that recently have been identified as a homeland security issue. Introducing independent tandem infrastructure is essential to homeland security because ...(More)
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Session Management Using NexTone RSM
Today, carriers must harness the flexibility of the converged IP network to deliver voice and rich multimedia services but must do so without yielding to network overlays to accommodate customer- or application-specific needs. Such convergence naturally brings the challenges of ensuring network security and service visibility to the forefront. This paper discusses NexTone's approach to session management which enables service ...(More)
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Creating the Vision: IPTV Service Design and Delivery
The advent of IP-driven services, although slow at first, has been dramatic. It is this layer of technologies that is opening up new possibilities. This Axiom Systems white paper looks at one of these possibilities, IPTV, and the way it is set to topple our last major consumer niche, the TV, into an IP-dominated world. It considers what this means ...(More)
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IMS: Turning All-IP Networks into All-New Revenue
This white paper by Axiom Systems examines how IMS enables rapid service creation through abstraction. This means that each layer doesn't need to be hard-wired into the others to do its job. Because it abstracts the service from the access network, it is a vehicle for network convergence. And because it supports the creation and delivery of any service based on IP, it ...(More)
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Better Business Returns from MPLS
MPLS VPN services provide any-to-any connectivity, higher access speeds and SLAs to optimally handle voice, data and video traffic in converged networks. Learn how enterprises can further enhance MPLS benefits with an intelligent application performance control solution.
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IMS Application Enabler and UMTS/HSPA Growth Catalyst
This paper describes how the 3rd Generation Partnership Project's IMS standard will play a key role in the introduction of these new revenue-generating services, and how the deployment of Universal Mobile Telecommunications System/High-Speed Packet Access (HSDPA+HSUPA) networks will improve the user experience and generate demand for additional services.
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The Key to Survival: A Guide to Becoming a Customer-Centric Operator
Achieving the goal of developing long-term, mutually beneficial and profitable customer relationships requires a customer-centric organization using sophisticated, future-proof platforms, as stated in this white paper by JacobsRimell Ltd. By taking a holistic view to customer service fulfillment, telecom operators can align all the capabilities responsible for influencing the customer, enabling a consistent customer experience to be maintained, effective organization ...(More)
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Fulfilling the Promise of E-mail Marketing
E-mail marketing can be an extremely cost-effective marketing tool and, when used properly, can significantly improve a company's bottom line. This white paper by AcquireVision offers a methodology for successful e-mail marketing that includes such best practices as precise prospect targeting and permission-based e-mail lists.
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Technology and Business Benefits of Implementing MPLS
A general overview of multiprotocol label switching (MPLS), detailing the architecture and technology benefits of implementation, including traffic engineering, VPNs, Layer 2 transport and elimination of multiple layers.
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Universal Service -- Rural Infrastructure at Risk
In March of 2005, McLean & Brown released the initial version of Universal Service – Rural Infrastructure at Risk . The current Release 2.0 of this document contains significant modifications from the prior version, including updated data, charts and tables, as well as an updated section describing necessary policy changes. Major data items and policy changes that the reader will ...(More)
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Capitalizing on Synchronization: Reducing the Effects of Churn in Wireless Networks
Research of the standalone element of network synchronization produces a perspective that underscores the relationship of subscriber behavior and usage preferences to the effective lowering of dropped calls. Through an analysis of billing data and operational use patterns, a distinct bias exists toward networks that demonstrate better-than-standard synchronization and produce fewer call disconnects over the subscriber experience.
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Edge Innovations for On-Demand Services
While the cable industry is facing its most intensive competition, it also is poised to extend its streak of innovative leadership, especially with the personalization of rich media achieved in on-demand delivery models. A key pending innovation for greater delivery of personalized services such as video on demand and switched broadcast is the onset of the universal edge QAM. Intelligent ...(More)
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Security Checklist For VoIP Service Providers
It is often said that understanding the problem is 90% of the solution, and VoIP security is no exception. It is fear of the unknown which is likely to elicit a knee-jerk reaction of panic, so the first step is to understand the threats and then classify them. We also have to ask the question: what does security mean to ...(More)
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Wireless Municipal Networks -- A Guide for Decision-Makers
Perhaps it is fitting that the city of Philadelphia is credited by many as beginning the revolution
to provide access for all. Although the ambitious city-wide project was opposed by some
carriers, the city’s constituency overwhelmingly favors the initiative. And for good reason:
Access to the Internet has become necessary — almost like a fifth utility —and a digital divide ...(More)
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Residential Broadband Forecasts
Technology Futures Inc.'s Lawrence K. Vanston takes a look at residential broadband forecasts of previous years which indicate that U.S. broadband adoption is on track with long-term forecasts and that, barring major business or regulatory mistakes, long-term optimism for broadband is justified.
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The Local Exchange Network in 2015
The following is a forecast of the North American local exchange network at the end of 2015, viewed from the perspective of 2001. Technology Futures Inc. author Lawrence K. Vanston looks beyond current ups and downs of the telecommunications industry and describes a future that reflects the fundamental drivers of technology change over the long run.
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Session Border Controllers in Converged Fixed-Mobile IMS/TISPAN Architecture
Acme Packet® has defined the role of session border controllers within the next-generation, converged fixed-mobile IMS architecture defined by 3GPP and extended by ETSI TISPAN. Within this architecture, session border controllers provide service providers with critical support for real-time interactive IP-based voice, video and multimedia sessions in five areas - security, service reach maximization, SLA assurance, revenue and profit protection, ...(More)
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Enhancing VoIP with Voice Peering
From the invention of the telegraph to the emergence of the Internet, the world has evolved and reinvented itself over and again. Technology has always created efficiencies and opportunities. Despite skepticism from some, history shows that every time there was a change for the better, investors and the public realized and followed. The drive for a better life has invariably ...(More)
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Network Evolution with IMS
Suppliers of applications, wireline switching, mobile platforms, system verification products and even chip vendors have started sharing their IMS plans with the industry. Why would the still evolving IP Multimedia Subsystem (IMS) network architecture impact such a diverse group? To provide perspective, this paper examines the evolution of communication networks leading to IMS. It also provides an IMS tutorial and ...(More)
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Assurance: A Past, Present and Future Perspective
A look at the progression of telecommunications technologies and the evolving need for monitoring the customer experience to capture, retain and grow an organization's customer base and revenue.
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Broadcast Quality Video Over IP Networks
An overview of telcos interested in delivering video over an IP network. Outlined are the benefits, challenges and solutions to using IP as the transport mechanism of choice for broadcast-quality video services.
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Mobile Commerce/Mobile Virtual Network Operator
The MVNO market and business models are outlined, including leveraging wireless content to enhance customer acquisition and targeted marketing communications.
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Cost-Effective Evolution to IMS
An overview of IMS and a solution that allows new voice and messaging fixed mobile convergence services to be created and tested in pre-IMS target markets before investing in a full IMS network deployment.
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Supporting IMS Requirements for Seamless MobileVoIP Handover
This white paper examines the emerging requirements and support for MobileVoIP handover -- the process of continuing a voice call as a user moves between Wi-Fi and cellular networks.
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Best Practices for Implementing Advanced Voice Services
Innovations in integrated voice services platforms not only enable companies to develop unique voice service offerings without long custom development cycles and complex infrastructure, but also provide a highly flexible path for adding new voice services in the future.
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Mobile Operators Can Win the Broadband Wireless War
Recent months have seen an accelerating level of industry buzz around the emergence of mobile broadband and wireless broadband in the market. With that buzz comes many questions. Can the consumers' demand for broadband without wires be met? Which next-generation applications will make the leap from the fixed world to the mobile world. And which type of operator will fulfill ...(More)
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Managing the VoIP Service Rollout
When rolling out VoIP, how will planners know they're making the right investment decisions? Will they use a try-it-and-see-if-it-works approach? Or will they adopt an evaluate-as-you-grow approach? Applying service assurance at each stage of an offering's rollout allows for incremental course correction, improving the odds that successive stages will go smoothly.
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The Future of IPTV: Business and Technology Challenges
Technology innovation fast-forwards natural selection in the telecommunications marketplace by destroying old markets and creating new ones in their place. The good news is that even as traditional voice markets have collapsed, emerging technologies have created new opportunities for telcos. This whitepaper discusses the technological barriers that DSL providers face in supporting video applications while upgrading their current ATM networks.
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The Role of the IP Multimedia Subsystem (IMS) in Emerging Network Services
An overview of IMS and the role it plays in the delivery of advanced network services.
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Myths Versus Realities Associated with Municipal Wireless Initiatives
Explore eight myths and four case studies pertaining to municipal wireless initiatives.
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Metro Ethernet Copper Access Handbook
In June 2004, IEEE 802.3 ratified a new amendment to the Ethernet standard – IEEE 802.3ah Ethernet in the First Mile (EFM). This new standard adapts Ethernet – the best known and most widely used LAN technology in history – for deployments in carrier access networks. With EFM, complex and costly ATM or SONET/SDH access networks can be migrated to ...(More)
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I Want My IPTV
With recent advances in broadband and video compression technologies, Internet TV is finally making its way to homes around the world. IPTV generally refers to the real time delivery of broadcast television and on-demand video content over an IP broadband network for viewing on TV sets, but the term has also been used to describe streaming of television and video ...(More)
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Why Aren't They Coaching in the Call Center?
This paper discusses the primary inhibitors to successful call center coaching as discovered by Knowlagent during Coachpalooza '05, a series of Supervisor Focus Groups held with seven large call centers. This paper also provides both a set of recommended best practices and a suggested model -- The Value-Driven Coaching Model -- to address these "inhibitors."
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